Delivering fair trade designs around the world | Eighteen Rabbit Fair Trade

Delivery & Returns

DELIVERY & RETURNS ARE FREE IN THE UK.

We can ship your order to any country in the world. We now have new, lower shipping rates to Europe and North America. 

UK

All UK orders are delivered free of charge as standard! Estimated delivery time 3-5 working days. 

For UK 1st class delivery in 1-2 working days, a delivery charge of £3 will be added to your order to cover postage and packaging. This will be added at the end of your transaction, after you have input your card details. 

Returns are free as well!

Your packet will include a returns label. If for any reason you are not happy with your purchase, simply send it back to us within 14 days to receive a refund. If more than 14 days have passed since you placed your order please contact us first - we'll try to help if we can. Goods must be in saleable condition when we receive them back.  

INTERNATIONAL

We have now introduced a flat rate for smaller orders! European shipping of £3.00 and North American shipping of £4.95

Orders to Europe and the rest of the world are based on weight. You can use the shipping calculator on the checkout page to determine how much P&P you will pay. If the calculator tells you "We do not ship to this destination" then please email us for a bespoke quote based on your purchases. We're sorry we have to do it this way - it is a hassle. We will get back to you as quickly as we can, normally within 24 hours. Shipping rates vary so dramatically depending on weight, destination and urgency that this is the only fair way of doing it.

Here are the shipping rates to our most popular destinations:

Republic of Ireland - £3.00 

Europe - under 2kg - £3.00

USA and Canada - under 2kg - £4.95

Australia, New Zealand and South Africa - under 2kg - £19.95*

*If you are buying something very light - jewellery for example - then please get in touch and we may be able to work out a cheaper rate. 

Shipping costs are always added at the end of your transaction, after you have input your card details.

The Small Print

We ship all orders within 24 hours of receiving them (Monday to Friday), and keep a proof of postage from the friendly people at W2 Post and Hay on Wye post office. If you have not received your order within 5 working days (10 days for international orders) please let us know so we can investigate. 

We aim to be as fair in our pricing and as quick in our parceling as we can be. We're not a faceless mailing machine like the Amazons of this world though - so if you have a special request or a random question about delivery times and costs just let us know, we're always here to help! 

None of the above affects your statutory rights if the goods are faulty.